Buddy's Bud Co. · Effective date: November 1, 2026 · Last updated: November 1, 2026
This policy covers orders placed through buddysbudco.com, including our mail order store and our local delivery and pick-up ordering. Purchases made in person at a store location are covered by the in-store section at the end. All customers and recipients must be 21 or older.

 

1. Ways to Order
• Mail Order Store. Orders are shipped to your address by mail or carrier.
• Local Delivery. Orders are delivered by our team from participating store locations to addresses within that store's delivery area.
• Store Pick-Up. Orders are placed online and picked up at the store you select.
Mail order store purchases and local delivery or pick-up orders are placed separately and cannot be combined in one checkout.

 

2. Age Verification
We verify age for every order. For local delivery and pick-up, you must show a valid, unexpired government-issued photo ID showing you are 21 or older. The person receiving the order must be the person who placed it, unless we have approved otherwise in advance. For mail orders, an adult signature (21+) is required on delivery. If age cannot be verified, we will not hand over the order, and it may be cancelled and refunded less any non-refundable fees.

 

3. Mail Order Shipping
• Processing time. Orders are typically processed within [1–2] business days. Orders placed on weekends or holidays are processed the next business day.
• Shipping methods and rates. Available carriers, delivery estimates, and rates are shown at checkout. Transit times are estimates and are not guaranteed.
• Where we ship. We ship only to addresses where we can lawfully sell and deliver our products. We do not ship to [LIST OF RESTRICTED STATES]. We may cancel any order we determine cannot be lawfully shipped to the destination, and we will refund the amount charged.
• Shipping address. Please make sure your address is complete and accurate. We are not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address.
• Tracking. A tracking number will be emailed once your order ships.
• Signature required. An adult 21 or older must be present to sign for the package. If delivery is refused or cannot be completed, the package may be returned to us, and you may be responsible for return shipping and re-shipping costs.

 

4. Local Delivery
• Availability. Delivery is offered only from certain store locations and only within a set delivery area near that store. Delivery maps are shown on our Local Delivery page. Orders to addresses outside the delivery area may be cancelled and refunded.
• Ordering hours. Delivery and pick-up orders can be placed 24/7.
• Delivery windows. Deliveries are made during our standard delivery times, which are currently Monday through Saturday from 4:00 PM to 6:00 PM and 8:00 PM to 10:00 PM, and Sunday from 4:00 PM to 6:00 PM. Times may differ on individual days depending on store hours, and are subject to change.
• Contact about your order. The store fulfilling your order may contact you by phone, text, or email about your order. Please keep your phone available during your delivery window.
• Missed deliveries. If no one 21 or older with valid ID is available to receive the order, or we cannot reach you after a reasonable attempt, the order may be cancelled. [Refunds for missed deliveries may be reduced by a restocking or delivery fee of $[AMOUNT].]

 

5. Store Pick-Up
Pick-up orders are fulfilled during the selected store's open hours. Please bring your photo ID. Orders not picked up within [24 hours / by close of the next business day] may be cancelled and refunded [less any applicable fees].

 

6. Refunds and Returns
Because our products are consumable and for health and safety reasons, all sales are final and we cannot accept returns of opened, used, or partially used products. We also cannot accept returns of products that were not purchased from us.
We will gladly make it right if there is a problem with your order. You are eligible for a replacement, store credit, or refund (our choice, depending on the situation) if:
• Your order arrived damaged or defective
• You received the wrong item or an incorrect quantity
• Your order is missing items
• You have a quality concern with an unopened or sealed product
To request a refund or replacement:
1. Contact us at BuddysBudCo@gmail.com within [7] days of receiving your order. For local delivery or pick-up, you may also call the store that fulfilled your order.
2. Include your order number, name, and a description of the problem.
3. Include clear photos of the product, the packaging, and any shipping label or damage. We may ask you to keep the product and packaging until we review your request.
We will review your request and reply within [2–3] business days. We may require the product to be returned for inspection; if so, we will give you instructions. Approved refunds are issued to the original payment method and typically appear within [5–10] business days, depending on your bank or card issuer. Original shipping and delivery fees are non-refundable unless the error was ours.

 

7. Order Cancellations and Changes
If you need to change or cancel an order, contact us as soon as possible. We can cancel or change an order only if it has not yet been shipped, delivered, or prepared for pick-up. We may cancel an order for any of the reasons described in our Terms of Service, including pricing errors, stock issues, suspected fraud, failed age verification, or legal compliance. If we cancel an order after payment, you will receive a full refund of the amount charged.

 

8. Lost, Stolen, or Delayed Packages
If your mail order has not arrived within [10] business days of the ship date, contact us and we will work with the carrier to locate it. Once a package is marked delivered, we are not responsible for loss or theft, but we will help you file a claim with the carrier where we can.

 

9. Product Availability and Legal Changes
Hemp-derived product laws are changing, and we may be required to stop shipping, delivering, or selling certain products or to certain locations. If we cannot fill an order because of a change in the law or a product becoming unavailable, we will cancel the affected items and refund them in full.

 

10. In-Store Purchases
Purchases made in person at one of our stores follow the same rules as described in Section 6. For help with an in-store purchase, please visit or call the store where you bought the product.

 

11. Contact Us
Buddy's Bud Co. 444 High St, Morgantown, WV 26505, USA

Email: BuddysBudCo@gmail.com

Phone: (304) 212-5492